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Customer Satisfaction is our number one goal, at Full Lace Wigs by Hottipsfashion, LLC, and your satisfaction is our main priority.
A customer representative will give you instructions for the return of the hair unit, and will give the choice between a full refund or an exchange, which ever suit you best.
If you are not happy with your in-stock full lace wig(s) for any reason, you can return it within three (3) business days, for a full refund minus 20% restocking fee.
Our custom full lace wigs, may be returned, ONLY if the workmanship is defective, or the ordered specifications are incorrect.
Full Lace Wigs by Hottipsfashion, LLC will have your full lace wig remade at our expense. NO CASH REFUND will be issued. All full lace wigs that must be remade because of the above mentioned reason(s), shall be remade with the EXACT specifications from the original order form.
ALL RETURNS MUST BE IN ORIGINAL CONDITION AND PACKAGING.
Returned full lace wig(s) may not have been worn, brushed, had product(s) of any kind applied to it or had hair or/and lace cut at all.
Full Lace Wigs by Hottipsfashion, LLC reserves the right to deny any exchange(s) and/or return(s) on any full lace wig that has been worn, styled, adjusted, or have had its hair or its lace cut and have had any change (s) applied.
Once you have contacted us through our customer service, you will be issued a return merchandise authorization (RMA).
Return without prior authorization (RMA number) will be issued a STORE CREDIT for future purchase. NO EXCEPTIONS!
Returns must be received within seven (7) business days.
All full lace wig returns will be charged a 20% restocking fee (based upon the item purchase price), and all the shipping charges are the responsibility of the buyer.
If a particular full lace wig style, a particular full lace wig texture and/or length is not available at the time of sale, or/and if an item is not in stock, we will contact you immediately within one (1) business day, and we will gladly, either do an exchange or issue a full refund, for those ordered items, and the associated shipping and handling cost immediately.
HOTTIPSFASHION,LLC PROUDLY SPONSORS