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1) DELIVERY- All orders placed on our website, are for delivery within the U.S.A., Canada, Australia, Africa and Europe. If you require an other international delivery, we would need to be contacted so that the additional delivery costs can be calculated. Please refer to our contact us section and contact our customer service before placing any order(s).
We aim to dispatch orders within 24 hours. No charges will be made to your credit card, until the goods are dispatched.
2) PRICES - We will endeavor to hold the prices as shown on our website, http:// fulllacewigsbyhottipsfashion.com.Our Marketing Department explicitly retains the right at any time to revise our prices, to take account for any increase in costs, including the increase or imposition of any tax, duty or other levy and variation (s) in exchange rates. We will take all reasonable steps to inform you of any relevant revision(s) of price(s) at the time of confirmation of your order. Unless otherwise stated, the price quoted will include state tax and any other tax or duty payable, except for the residents of South Carolina, U.S.A
3) PAYMENTS- Payment in full must be made prior to the dispatch of any order. We accept as form of payment, all major credit cards ( VISA,DISCOVER, MASTERCARD,AMERICAN EXPRESS), debit cards with the Visa or MasterCard Logo, as well as PAYPAL, Western Union, Money Order, U.S cashier's check and Money gram.
4) LEGAL LIABILITY: Fulllacewigsbyhottipsfashion.com and Hottipsfashion,LLC liability to you, whether it is for breach of contract, negligence, misrepresentation or otherwise for defective, damaged or undelivered goods which could give rise to such liability,shall in no circumstance exceed the price charged to you, at the time you placed your order. Fulllacewigsbyhottipsfashion.com, and Hottipsfashion,LLC shall have no liability for any indirect or consequential losses or expenses suffered by you or any third party, however caused.
5) Fulllacewigsbyhottipsfashion.com, is the trading name for Hottipsfashion LLC, Registered office - 638 Smythe Road, Fort Mill, SC 29715 -U.S.A Tel:(1) 866- 478-0931
6) SHIPPING AGREEMENT: Your order will generally be shipped, according to the method of shipping chosen by you at the time you placed your order. However in some rare instance(s), like when shipping carriers delivery schedule(s) or destination(s) cannot be completed according to your wish, or/and when delay(s) in processing your order occurs, we may have to choose another shipping method, which in that case will provide the SAME shipping quality, and the SAME delivery time, you chose when you first placed your oder.
Since January 2009 we have seen several fraudulent activities occurring on our website. As a result of these frauds, Hottipsfashion, LLC now have a new policy in place which requires a confirmation email if your billing address is different than your shipping address, before our Customer Service Department ships out any order(s).
This safety procedure will help us serve you better, maintain our prices lower and keep thieves away from our website.
Should your billing address be different than your shipping address, you will need to confirm your order and the shipping address for that order, via email, as well as, the name, address and telephone of the financial institution (Bank) linked to the credit card used to purchase the item(s) on our website.
We apologize for any inconvenience this security measure may cause you, and hope that you understand that this is part of our much needed fraud prevention program.
Customer Satisfaction is our number one goal, at fulllacewigsbyhottipsfashion.com and your satisfaction is our main priority.
All full lace wigs are carefully inspected for defect(s) before shipping, then packaged in a transparent plastic that is sealed with gold tone permanent seals bearing the name of our company: Hottipsfashion,LLC.
However, should there be an error in your order (wrong item, texture, length, or any defect at all), you must contact us within 24 hours, either:
- via e-mail at: email@example.com or/and at: firstname.lastname@example.org
- via fax at: 1-866-917-0242 or/and 803-548-8389
- via phone at: 1-866-478-0931
A customer representative will give you the needed instructions for the return of the hair unit and a RMA number (Return Merchandise Authorization number), if return is agreed upon by our Customer Service Department, and you will given the choice between a refund or an exchange, which ever suits you best.
If you are not happy with your regular priced in-stock full lace wig(s) for any reason, you can return it within three (3) business days for a full refund minus 25% restocking fee, PLUS an additional $99 cleaning ,disinfection, and seal /re-packaging fee (for hygiene and health concerns). NO EXEPTIONS! Buyer must pay for return shipping with a valid tracking number(USPS, FeDex, UPS)
NO RETURN, NO EXCHANGE & NO CASH REFUND will be given on full lace wigs ACCESSORIES, except for items with the following SKU numbers: FLW A 904, FLW A 304 and FLW A 303.There will be a restocking fee of 20%, for the returned accessory items FLW A 904, FLW A 304 and FLW A 303, and all return shipping charges are the responsibility of the buyer.
ALL SALES ARE FINAL ON ALL ON SALE FULL LACE WIGS. NO EXEPTIONS!
ALL SALES ARE FINAL ON ALL ON SALE ACCESSORIES. NO EXEPTIONS!
In-Stock Full Lace Wigs as well as Celebbrity Hairstyle Full Lace Wigs that are in stock and ready to ship in 24 hours are available ONLY in a size M (Medium).
Cap size chart available on the homepage of our website under the: "Lace Cap Styles" section. (See: http:fulllacewigsbyhottipsfashion.com/page/250302211 )
Celebrities full lace wigs may be returned, ONLY if the workmanship is defective, or the ordered color, or/and specification(s) are incorrect, and ONLY for an exchange of a same, or greater value full lace wig.
Custom full lace wigs, may be returned, ONLY if the workmanship is defective, or the ordered specifications are incorrect.
If you do have to return a custom full lace wig, for the above reason(s), you must contact us immediately within 24 hours of receiving your custom full lace wig.
Fulllacewigsbyhottipsfashion.com, will have your custom full lace wig remade & shipped back to you, at the company expense. NO CASH REFUND will be issued.
All custom full lace wigs that must be remade, because of the above mentioned reason, shall be remade with the EXACT specifications from the original order form.
Please do not ask for any change(s), as this will constitute a NEW order.
ALL RETURNS MUST BE IN ORIGINAL CONDITION AND ORIGINAL PACKAGING WITH OUR GOLD SEAL INTACT(NOT BROKEN)
Customer(s) who want to return a hair unit with the company closing gold seal of its original packaging broken, must be aware that our company will be obliged to have this item (hair unit/full lace wig) professionally cleaned and disinfected, in order to meet the consumer hygiene standards required by law, BEFORE selling that mentioned item to a third party.
Returned full lace wig(s) may not have been worn, brushed, had product(s) of any kind, applied to it or had hair styled, cut or/and have the lace cut at all.
Fulllacewigsbyhottipsfashion.com reserves the right, to deny any exchange and/or return on any full lace wig(s) for the following reasons:
a)- that is not returned, it its original pakaging with an intact gold seal.
b)- that has been worn, styled, adjusted, and/or have had its hair or its lace cut and/or altered in anyway.
c)- that do not have the original price tag attached to it.
Once you have contacted us through our Customer Service Department, you will be issued a return merchandise authorization number (RMA).
YOU MUST HAVE PRIOR AUTHORISATION (RMA NUMBER) BEFORE RETURNING YOUR FULL LACE WIG(S) OR ANY PURCHASED ITEM(S) FROM OUR WEBSITE.
Return without prior authorization (RMA number) will not be accepted. NO EXCEPTIONS!
ALL returns must be sent to Hottipsfashion,LLC -638 Smythe Road, Fort Mill, SC 29715- with Signature upon delivery/ Signature Confirmation.
ALL returns must be received at our location within seven (7) business days after the RMA number (Return Merchandise Authorization number) has been issued by our Customer Service Department.
All full lace wig returned will be charged a 20% restocking fee (based upon the items purchase price), and all the shipping charges are the sole responsibility of the buyer.
If a particular In-stock full lace wig, a particular hair texture and/or length is not available at the time of sale, or/and if an item is not in stock, we will contact you immediately within one (1) business day, and will gladly, either do an exchange of your choice on your order or issue a full refund, for those ordered items, and the associated shipping and handling cost immediately.
Other than the above mentioned case, we do not refund or credit shipping charges, nor do we pay for return shipment(s) to our company.
ATTN: Return Department
638 Smythe Road
Fort Mill, SC 29715
HOTTIPSFASHION,LLC PROUDLY SPONSORS